Legal

Privacy Policy

Last updated: March 2026

1. Information We Collect

When you purchase or create an account:

  • Name and email address
  • Payment is processed by Stripe; we do not store payment card details

When you use our software:

  • A unique device identifier used for license activation
  • Operating system and plugin version
  • Your software may periodically verify your license and check for updates

When you contact support or submit feedback:

  • Information you provide (description, email if given)
  • Technical details about your setup to help us diagnose issues (OS, DAW, hardware specs)

Automatically:

  • IP address (used for security and abuse prevention)
  • Basic website analytics data

2. How We Use Your Information

We use the information we collect to:

  • Process purchases and deliver products
  • Activate and manage your software license
  • Provide customer support
  • Send product updates and important notices
  • Improve our products and services
  • Prevent fraud and enforce our terms

3. Cookies

Our website uses cookies for authentication and analytics (Google Analytics). You can control cookies through your browser settings.

4. Third Parties

  • We use Stripe to process payments securely
  • We work with service providers to help operate our business (email delivery, hosting)
  • These providers only access data necessary to perform their services
  • We do not sell or rent your personal information

5. Data Retention

  • We retain your data as long as your account is active or as needed to provide services
  • Security logs are automatically deleted after 30 days
  • We may retain information as required by law

6. Data on Your Device

Our software stores encrypted license and session data locally on your computer. This data can be removed by uninstalling the software and deleting its data folder.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for data processing where applicable
  • Request a portable copy of your data

8. Contact

If you have questions about this privacy policy or your personal data, contact us at contact@phasecvlt.com.